Hi TRY, Thanks for updating your thread! I am really glad the security engineer managed to get this sorted for you without any issues I am also glad the redecorating went well too! If you need any further help,. Or should i use my old screw end cable with no supressor on it to connect to the old cabling coming in to the house that has the ASH-GISX101-VM01 supressor on it? Background: I had an engineer install virgin media broadband (M350) in the loft years ago and he never installed a wall box for some reason just ran a cable and terminated with a. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. e if you have the 20mbit VM you won't get all the speed though it). Browse Virgin Media Virgin Media Community. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Connect the Hub’s power cable with the blue tab. - All the cables for my TV, Virgin, Sky-tv are entering my property from the living room window. 11 April at 1:01PM in Broadband & internet access. Next, connect the power cable. I assumed the kit plugged into the phone socket like my other broadband provider (Sky). This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. However, I do not have any of the specified wall sockets available. 21 virgin media virgin tv v6 installation manual pdf 22 v6 file extension what is it how to open it solvusoft. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Replacing an actual Virginia Media Central. Just joined. Every Day new 3D Models from all over the World. Get the Hub ready by connecting the wires. com and book a technician. If it’s damaged or not working correctly, it could be causing your internet issues. And on the back of the box. The cable could be hidden within, or behind, furniture. Step 3 - Label the box – a letter came with the. The house has the brown external junction box fitted to the front of the property on the external living room wall (see pic). time or you need to replace a Hub, Follow-up our step-by-step guide to get set up to not while. Following the installation and verification of its functionality, you can browse the web or. It means you can do a quick start and be online straight away with no engineer visit or invasive works to lay new cables etc. I got a self setup broadband kit but have no Virgin media wall plug. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I tried to plug in the new Hub but there is no Virgin Media wall socket for me to attach it to. Can you arrange an engineer to help me out on this step?. The cable could be hidden within, or behind, furniture. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . 2. plugging the router cable into the reason for slower speeds as theres no way of me plugging the cable directly into the virgin media wall socket. I would get virgin to do it. Account - Cable. There is this cable which I followed, it goes from the wall outside and then it is going up skywards. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. Sometimes there is no VM wall box, just a trailing cable. When your number transfers, your BT socket will go dead. 0 Kudos. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Check your DMs btw. Let me know how you get on! Kind regards, SerenaIf no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Hi All I’m new here. You need a small spanner to remove this, then push the provided connector over the exposed end. Very poor advice. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Options. On the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. if your taking it off for good hit the torx screw hard with a hammer and it will crack and the front casing will come off (but do it this way. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Next, connect the power cable. However the wall socket doesn’t have the correct connection for the cable. 1 and not usb 2. Stay safe online. on 28-10-2022 17:29. Everything is freshly decorated and the telly, internet and TV work fine. Thank you for the tel no. How long will the QuickStart installation take me? WiFi Hub - 30 mins. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Phone line - 5 mins. So you can either unscrew this one & push on the connector provided in the Quick Start pack. I recently got Virgin broadband installed. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Connect the Hub’s power cable with the blue tab. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. I can only find the TV socket. Thanks, Megan_L 32,846. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. You'd not be able to get anything from the Virgin Media feed without signing up to Virgin Media cable and VM providing you with a cable STB with PIN card in it. My mistake, but it would have been helpful if this was clearly outlined at the puchasing stage - something along the lines of "please note, you will need. Step 4. It is surface clipped usually. Hi, I just moved to a new house and got my virgin media kit today. There must have been a previous installation or you would not have been offered a self install. Two virgin media wall sockets, only one required in QuickStart, set up and connections Monday; Paying for 500mbs but. How out here. Apologies for any cabling issues. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Grab the isolation cable and connect the thick end to the Virgin Media wall socket, making sure the cable is pushed in. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. wrote: Hi Goslow, I am currently living in the apartment so there should be nothing outside by flat I think. Browse Virgin Media Virgin Media Community. need engineer to install new virgin media wall socket in QuickStart, set up and connections 2 weeks ago; Top. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. No Virgin Media Wall Socket on 13-04-2022 14:08. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Some install their own poles too. on 04-02-2023 11:17. Just like the other posts- I do not have a virgin media wall box. the box should be inside your house. submit. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. I need to book an engineer to install a Virgin media wall socket for my broadband but I can’t find an option on the app. Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterday There were many cable companies that originally built the networks in the early 1990s. 150 from a. Crazy! They must be made of money. All the cables will go under the floorboards. Eric714. 3 weeks ago. AnthonyRaw1986. I can only find the TV socket. So yes, following many takeovers, this is now your Virgin Media connection. £270 does sound way over priced for a tv aerial. . 0800 052 1734-----Options. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. 3 Kudos Reply. My Virgin Media App. No idea what that entails/ how long and how. I got my Virgin Media hub yesterday but I do not have a Virgin Media socket. * These are the steps in which you need to learn in order for you. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. We’ve exactly the same problem: no virgin media wall socket, but only the very old TV socket. correctly to the Virgin Media wall socket, please follow these instructions to get set up. House on renovation at the moment and electric rewire is done. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. Push the white cable (from the old Hub) into the back of the new Hub. They will charge £99 for a relocation. 0 Kudos. Virgin Media; My Virgin Media; Shop;. Chatter and natter. How can I upgrade the wall socket, cables and even the splitter I have connected to the tivo box and the modem. I think there’s something missing to the Virgin Media wall socket in my flat. VM BB TV Landline. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. As bertles says it looks like a Satellite TV outlet that's been installed during decoration/the original build given it's unbranded, and recessed. Forum Team 61 Views Message 2 of 2Solved No Virgin Media Wall Socket At Installation Community 4832746. Account - Mobile. In advance of your broadband service switching over, Virgin Media will send you a new Virgin Media Hub through the post. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Getting Connected with Virgin Media is easy when you have a wall socket. on 05-09-2023 20:36. There is only an ancient looking Telewest that probably connects to nothing at all. Tip Set up all of your kit within 12 hours to avoid any delay and get the services you haveI'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. There are a few solutions if you have an Ethernet cable that doesn’t fit into the socket. The newer self install cables tend to be push fit but they are supposed to be attached to an F-type socket at the back of the Hub and at the wall. log into hub3 - 192. I've got 2 wall sockets that I think are likely. However, I do not have any of the specified wall sockets available. That is a rooftop aerial outlet for Freeview TV. 0 Kudos Reply. Tudor. The wall box may be branded with the logos of an old cable TV company (not VM). Tags VIRGIN Media wall socket internet , , , , Download: free Website: MyMiniFactory. . Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. You shouldn't remove it as it belongs to Virgin Media but they are hardly likely to come knocking and complain to you about it. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. Back a step. Thank you. Being connected to the internet is one of the most important modern essentials in 20. The little box on the right is what we call a 77a, basically splits the outside telephone cable into internal cable. Connect the cables to your new hub. Business, Economics, and Finance. My VM Router is is my office adjacent to hall. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Hello, We recently moved into a house which has this box connected to the router. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. The black twin cable (i believe it's called shotgun) has Satellite Main and Satellite Sub "F" Type connectors going in to my Samsung Smart Hub. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. Wall Socket. If you really need to take them off, just use a screwdriver to unscrew the screws. Hello sophieboulter1. Once your kit is delivered though it will be activated shortly after and VM will start charging you for your package so it is in everyone's interests to get a tech out asap to connect you. 1. )In this video, I am showing the sta. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Re: I need a Virgin Media Wall Socket. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Browse Virgin Media Virgin Media. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. 1 [or 192. VM is doing this area-by-area. Thanks. This new phone cable is then joined (either in the omnibox or through the wall) to the existing telephone socket downstairs. VM came and linked TEL1 in to your existing home phone wiring to re-enable the old sockets on the new line. 1. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. We recently received our router and cables. Failing this. . Step 2: Order your TalkTalk Broadband service. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. Stay safe online. Wall socket. The wall box may be branded with the logos of an old cable TV company (not VM). Happy to pay the money for it, if it could be arranged please. Be aware it may complicate things though if you do come to order cable in the future. If you are only connecting one piece of equipment, you don't need the splitter (which is marked with an insertion loss of 3. If you in a property that's recently been added to Virgin Media's network we have another video th. ) on 27-01-2023 17:22. Buy Multimedia Sockets at Screwfix. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. It is easier to decorate without wires and boxes so I would like to hear your expe. The new ones are just screws, the old style Telewest ones are like star shaped head. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;Aug 8, 2019. So that, buyer must be prepare for this. I end up calling and the person on the phone said its been booked for this Saturday ( 09. VM has two clear working days to get you connected before any compensation applies, once you have informed them of the problem by phone. Pull out the white co-axial cable from your Virgin Media wall socket and replace it with the silver terminator cap. they dont make much "fitting new socket" so recommend a "brand new aerial" as the old one was "not digital compatible" which is complete rubbish installers have been using switchover to make money for ages. Went outside and there appears to be nothing on the other side (maybe removed). But I don't think I have any Virgin Media Wall sockets in my house. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. All forum topics; Previous topic; Next topic; 14 REPLIES 14. Can anyone help please? Need. You need a small spanner to remove this, then push the provided connector over the exposed end. There is an external brown box and two cables that come through the wall from it, but no way to connect them to the router. However the wall. If you look into the back of your Hub, you'll see a port. I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall socket to plug the modem. There is a long wire and plastic boxes. Connect the Hub’s power cable with the blue tab. 1 Mar 2016. It does not seem feasible or plausible to bury a Virgin Media. 899; 57; 138; Eeeps. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. Virgin Media; My Virgin Media; Shop; Help;. Hi TRY, Thanks for updating your thread! I am really glad the security engineer managed to get this sorted for you without any issues I am also glad the redecorating went well too! If you need any further help, you know where we are. When ordered it didn't say anything about needing a VM wall socket. The wall socket is - 5109379. 6. Options. It should be free of charge. I was never asked if I had a wall box. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. S. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. 0 Kudos. All. New Install Assistance. The only problem is that the Virgin engineer kindly pushed the cable through a hole he drilled into the wall so it doesn't look very pretty. If you're happy for us to get this booked. You should see a welcome screen, then the Virgin Media start up screen. My Virgin Media App. . There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. on 14-09-2022 12:00. there is a knack to it but you will get it. Old blue yonder. I have signed up as a new user for Virgin Fibre. I was thinking I could just cut the cable at the wall and hook up a nice wall socket. He will drill through into the lounge and connect an internal access point to the brown box on the exterior of the building. 01-02-2023 10:59 - edited 01-02-2023 11:00. @goslow that adapter is one possibility, at least from the phone to the ethernet cable (which is just a Cat5 cable in a wall, not connected otherwise). Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Browse. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. I have tried to contact vm but I don’t have a landline number so they w. 68K; 345; 502; Alex_RM. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Adduxi. Re: No wall socket 4 weeks ago Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech installAuto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Turn any coax connection in your home into a high speed network drop. 07K; 223; 462; Natalie_L. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. I have my original wall box still that has the CableTel logo. If you would pay an electrician to do it you may as well pay virgin and then you know it's done right. We would like to show you a description here but the site won’t allow us. You can try push fitting the VM lead provided by VM onto either one of the two outputs of the splitter. • Connect the power supply to the back of the new box, then switch on at the wall. unnecessarily. Virgin Media; My Virgin Media; Shop;. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Tuning in. I can only find the TV socket. Source: current tech for VM :) P. Always assuming the cable will reach to the BT junction box of course. Even though you had the cable there previously you don't have the isolator anymore and will need to have one supplied and then the technician will need to check to make sure. on 12-01-2023 10:45. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. screw the master socket back to the wall. I can only find the TV socket. Account - Cable. Summary of Contents for Virgin Media Virgin TV V6. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. It feels like I need to just obtain a connector to enable the two to fit. Dave. VM don't use fibre inside the property. nothing to do with the outside boxs. Leave the "repaired" network cable disconnected for the moment. Don't touch it. Which was great as that is in a better location than my master Socket was. Some install their own poles too. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. Solved: Previously, I had BT connection so I need a wall socket. The thing is that there is no socket in the wall. Account - Cable. Can anyone tell me what the case is called, confirm its needed and. 3 weeks ago. Account - Cable. I have checked the website and can't work out - 5361670. • Check the connection is tightly connected, it will make a 'click' noise. Getting Connected with Virgin Media is easy when you have a wall socket. Kit arrived today…no wall box so unable to install. . An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. 1 ACCEPTED SOLUTION. If you have also signed up. There is nothing about a Virgin phone line that makes it impossible. Get virgin engineer to move the wall socket. Installing and configuring your kitWe would like to show you a description here but the site won’t allow us. Pop the power cable into a nearby plug socket, and turn it on. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Quite often though, VM does do switchovers for individual customers as an alternative to fixing a fault on a traditional landline connection (though availability to do this may vary by area). • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. Manage Your Account. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. RedTomato said: I removed my Virgin cable about a month ago. Step 3 - Label the box – a letter came with the. Explain what needs to be done and book an engineer visit. I have tried for half an hour to contact Virgin about this without success and am now locked from their phone assistance because it says I got the password wrong which I have. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. I have a working internet phone but we are decorating and I want to know about the old wire phone connections. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Anything is technically possible. on 27-10-2022 09:24. You should see a welcome screen, then the Virgin Media start up screen. Broadband. in Networking and WiFi yesterdayRe: Wall socket connection. Some while ago I had Virgin Media installed. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. Is installing a newer hub, an old hub, phone broadband & TV, we have you covered. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socket. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. Options. Follow these simple installation steps for your Virgin Media home phone set up. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Removed before I moved in. Past occupiers of your property may have removed. 0.